Viability
Planning
Operations
Implementation

Viability

  • Feasibility
  • Market Research
  • Conceptualization
  • ROI Modelling
  • Sensitivity Analysis

Planning

  • Operational Design Brief
  • Regional & Destination Level Planning
  • Specification Book
  • Budgeting
  • Investment Sourcing
  • Zoning

Operations

  • Valuation
  • Performance Optimization
  • Asset Management
  • Owner Representation

Implementation

  • Pre-Opening Support
  • Concept Implementation
  • Specialized Procurement
  • Operator Solution

We integrate into clients' projects using hands-on methods to deliver clarity and control

RLA understands the complexity of the interrelated tasks and processes that are required during the Implementation phase of a project. We provide the strategic competency to lead project development, guiding as well as facilitating owner and management efforts throughout this critical phase.

We integrate into clients' projects using hands-on methods to deliver clarity and control

RLA understands the complexity of the interrelated tasks and processes that are required during the Implementation phase of a project. We provide the strategic competency to lead project development, guiding as well as facilitating owner and management efforts throughout this critical phase.

The RLA Difference

Our clients rely on us to create clarity and control in this dynamic area. We provide leadership, focus and, when required, a single point of contact, aligning multiple providers and suppliers. We are reliable, direct, and responsive experts that see the big picture, know the terrain and catch the small details. By identifying, clarifying and prioritsing, we save our clients energy, time and money. They tell us that we are good to have around, and their repeat business proves the sincerity of that compliment.

We partner with you to ensure budgets, assets, personnel, programming and policies are all aligned in ways that not only optimize the guest experience but also protect the bottom line. Our combined expertise in the economics of hospitality and operational best practices is unparalleled in the industry.

RLA Implementation Services at a Glance

Pre-Opening Support

As an independent advisory, RLA acts as the Owner advocate to ensure all decisions serve the best interests of the project. 

  • Customized review system development
  • Analysis of competitors’ business performance and processes
  • Identification of best practices
  • Application of comparative business models
  • Identification of key performance indicators + systems analysis guidelines
  • Guest experience plan creation
  • Square footage analysis
  • Recommendations for a la carte services, specialty programs, packages and membership options
  • Brand and identity strategy and development
  • Corporation and brand-specific concept formulation
  • Product and service-mix opportunities + recommendations
  • SOP development

Concept Implementation

RLA's implementation team is adaptive and intuitive to what was originally planned and what is the reality on the ground come the time of pre-opening. 

  • Comprehensive analysis and assessment of key operational, financial and experiential function
  • Management mentoring for specific skills and competencies
  • Development of a strategic roadmap to optimized performance
  • Best practices analysis
  • Management contract compliance

Specialised Procurement

Supportive procuring activities require an advisory that acts independently, prioritising the Owner and the project’s best interests.   Naturally, the end result of any procurement service must include, efficiencies in purchasing that directly impact guest experience, operations and bottom line results. 

  • Liaison fullfilment between owner/developer and third parties
  • Vendor sourcing and selection
  • Alignment with brand identity strategy and development
  • Product & service-mix opportunities & recommendations
  • Vendor selection
  • FF&E specifications and budget

Operator Solutions

Developing optimal relationships requires a combination of detailed hands-on knowledge, business acumen and creativity. Ultimately, as owners' representatives, we ensure operators’ incentives are aligned directly with the granular needs of the owner. RLA delivers clarity, control and balance, by enabling owners to focus accurately on the critical issues and create symbiotic and profitable, durable relationships with their operators.

  • Full-service support to identify, evaluate and select the appropriate operator
  • Operator package and contract negotiations
  • Management / Franchise / Alliance contract review
  • Outsourcing alternatives

Project Portfolio