For both new developments and existing operations, our extensive knowledge will benefit owners and operators ensuring maximised returns on investment. At RLA we specialise in resorts, hotels and other hospitality driven assets. We work at every level of our client's organisation to deliver those benefits with insights and efficiency.
RLA manages complexity for owners, operators and stakeholders. We provide strategic advisory services for all types of projects ranging from small boutique hotels to large-scale resorts and portfolios of properties. Our team’s broad hospitality and international experience improves asset performance and reduces owner risk at every stage of a project’s lifecycle.
RLA specialise in delivering commercially robust, astute and creative asset development planning. We help our clients exploit even the most challenging market dynamics. Our comprehensive viability services are based on the best financial practice and cutting-edge asset planning methodologies, to deliver measurable, business impact.
Clients should not have to choose between financial performance and guest experience. RLA’s conceptualisation services deliver holistically, aligning the needs of diverse stakeholders to produce bottom-line returns with top-notch guest attraction and retention performance. We can engage with owners, developers, operators, architects, legislative and governmental bodies to create a single point of contact for our clients, aligning interests and outcomes.
Developing optimal relationships requires a combination of detailed hands-on knowledge, business acumen and creativity. Ultimately, as owners' representatives, we ensure operators’ incentives are aligned directly with the granular needs of the owner. RLA delivers clarity, control and balance, by enabling owners to focus accurately on the critical issues and create symbiotic and profitable, durable relationships with their operators.
RLA provides a range of services aligned to the technical and functional design and operation of hotels, ranging from brand standard development to property reviews.
Providing owners with the ROI data to deliver technical services
RLA manages hotel technical services based on a deep understanding of hotel design and hotel operations. Our expertise is realised through the delivery of efficient environments and high performing assets that are fully compliant with the relevant codes and regulations and offer consistent design intent. RLA’s metric focused approach delivers value and enables ROI assessment.
Our approach to Hotel Renovation Strategies facilitates tailored solutions to meet the requirements of the Owners or Investors needs, aligned to the drivers for renovation. By analysing the data through a proprietary set of tools and techniques RLA can offer dynamic renovation strategies with actionable content and reasoned investment scenarios that enable successful renovation projects, and further asset management strategy, by promoting a single aligned vision to project success.
Successful property reviews begin with communication and a measured approach to establishing the drivers for change that will deliver the required guest experience, coupled with a budget that will deliver the desired return on investment (ROI). The first step is establishing the strategy and metrics that are aligned with the primary project drivers, and those of the project stakeholders. This approach has a positive impact on the project by drastically reducing compromise and increasing speed to market. RLA use a logical approach to achieving successful property reviews and renovation strategies that deliver the desired results, by applying a way of thinking about strategy and design using a metric and data-driven methodology.
Brand Design & Technical Standards
Our approach to delivering Hotel Technical Services and Brand Design Standards and Guidelines is based on a deep understanding of Hotel Operations and the need to create operationally efficient environments that are fully compliant with building, fire and life safety codes and regulations, coupled with a consistent design intent that truly reflects the essence of the Brand, linked to the Guest journey and experience. It is important that Technical and Design standards aspire to offer a centre of excellence within leading Hospitality standards and that they translate into property-specific elements that can be audited against the Operational Standards, ensuring long term compliance and Guest satisfaction. Brand Guidelines are coordinated to ensure that the complete suite of documents is easily translated by the Consultant teams. We are pioneering a life cycle cost approach to inventory management that not only ensures a compliant and efficient design and installation but one that assists Capex and Asset strategies to add value to the Hotel asset and deliver the return on investment.
Mock-Up Room Services
Our Mock-Up Room (MUR) Services offer peace of mind to an often-critical path element of Hotel developments. The timely design, procurement and delivery of the MUR has a massive impact on the overall project success and speed to market. Years of design and operational experience assist in scoping an MUR that will meet the highest standards of detailing and operational efficiency.
History has proven that a profit and loss account only means something if there is a solid balance sheet behind it. Our health checks look at systems and integrity to serve both the balance sheet and profit and loss sheet perspectives. This has a direct impact on valuations and working capital control and is often not an operational priority. Whether it is as part of a due diligence exercise or as part of an internal control exercise, these checks are crucial to map out the risks and, indeed, the opportunities in an operation.
As an Owner Representative RLA provides the necessary independent overview of the project providing the in-depth understanding of development and operations that optimise the opportunity and mitigates the most common expensive industry pitfalls.
Owners tell us that identifying the underperformance of a hospitality asset and implementing the necessary action steps is essential. RLA provides a fresh experienced perspective to an existing operation. Turnaround Management is a function of the competence, experience to speedily break down silos and interpret hard data and its interrelation with the performance of human resources.
RLA’s Asset management service ensures that all parties involved are represented with an overall goal of maximising operating profit which in turn drives the valuation of a property and has material benefits for the management company and the management. RLA's professional team works with the ownership and operating team to identify risks and opportunities and highlight the action steps required. Working efficiently to ensure transparency and alignment with all parties to achieve performance optimisation.