Know your guests well
Watch our short videos and collect some insights directly from acknowledged tourism and hospitality leaders.
Roger A. Allen
Group CEO, RLA
Talks to:
Marco P. Nijhof
Director Hospitality & Guest Experience at Value Retail European HoldingsMarco P. Nijhof discusses that understanding the values and preferences of guests is fundamental in the hospitality industry. He believes that the future of hospitality is about personalization and providing a multitude of experiences. Marco explains how hotels can create a difference by capitalizing on the idea that "Luxury is available at all budget levels". Read Bio »
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Marco P. Nijhof
Director Hospitality & Guest Experience
Value Retail European Holdings
Marco's extensive experience spans 19 countries, working in senior management positions for the past 34 years with a variety of hospitality groups including Corinthia Hotels, Jumeirah Hotels & Resorts, Hyatt International and Marriott Hotels.
In addition to being multilingual, Marco is well versed in strategy creation, business development, people and leadership, asset management, development and operational excellence.
He is an active participant and speaker in international investment conferences worldwide and a sought-after hospitality specialist.
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