As the hospitality industry continues to expand and embrace new trends such as wellness into longevity and the increasing popularity of branded residences, Marco P. Nijhof's guidance on guest personalization is universal and increasingly pertinent.
In a podcast recorded a year ago, Marco Nijhof, the Chairman of RLA Global, stressed the importance of deeply understanding the values and preferences of guests. He articulated that the future of hospitality revolves around personalization and providing an array of experiences, making his insights as relevant today as they were when first shared.
Marco explained that by embracing the concept that "luxury is available at all budget levels," hotels can distinguish themselves and cater to a wider audience. This approach has become more significant as guest expectations evolve and diversify, making the adaptation of services across the industry a necessity for success.
This valuable discussion, originally shared last year, continues to resonate in today’s dynamic hospitality landscape. We invite those who missed the original podcast or wish to revisit Marco's insights to listen to the full discussion here.
RLA Global's Group CEO, Roger Allen, joins industry leaders at London's first Branded Residences Summit to discuss net profit margins in luxury residential developments. Read more
RLA Global's Group CEO, Roger Allen, joins industry leaders at London's first Branded Residences Summit to discuss net profit margins in luxury residential developments. Read more
SKIFT published a great article featuring their key findings from the Wellness Real Estate Report, the usual 'Skift take'. The article underscores the importance of strategic thinking in wellness investments, emphasizing that successful operators must balance revenue generation with operational discipline to achieve meaningful ROI. Read more
SKIFT published a great article featuring their key findings from the Wellness Real Estate Report, the usual 'Skift take'. The article underscores the importance of strategic thinking in wellness investments, emphasizing that successful operators must balance revenue generation with operational discipline to achieve meaningful ROI. Read more
As hotels are becoming increasingly complex real estate assets, and properties are diversifying operations and customer groups to boost revenue, hotel owner representatives need to provide a more complex and holistic support to investors. Here is how they can step up their game and what areas they should focus on to create more value for hotel owners. Read more
As hotels are becoming increasingly complex real estate assets, and properties are diversifying operations and customer groups to boost revenue, hotel owner representatives need to provide a more complex and holistic support to investors. Here is how they can step up their game and what areas they should focus on to create more value for hotel owners. Read more
The hospitality industry currently stands at a crossroads, grappling with unprecedented challenges posed by the climate crisis. Hotel owners and operators need a pragmatic shift to address these challenges and a forward-thinking strategic approach to adaptation. Read more
The hospitality industry currently stands at a crossroads, grappling with unprecedented challenges posed by the climate crisis. Hotel owners and operators need a pragmatic shift to address these challenges and a forward-thinking strategic approach to adaptation. Read more
Sign up for our Newsletter