As the hospitality industry continues to expand and embrace new trends such as wellness into longevity and the increasing popularity of branded residences, Marco P. Nijhof's guidance on guest personalization is universal and increasingly pertinent.
In a podcast recorded a year ago, Marco Nijhof, the Chairman of RLA Global, stressed the importance of deeply understanding the values and preferences of guests. He articulated that the future of hospitality revolves around personalization and providing an array of experiences, making his insights as relevant today as they were when first shared.
Marco explained that by embracing the concept that "luxury is available at all budget levels," hotels can distinguish themselves and cater to a wider audience. This approach has become more significant as guest expectations evolve and diversify, making the adaptation of services across the industry a necessity for success.
This valuable discussion, originally shared last year, continues to resonate in today’s dynamic hospitality landscape. We invite those who missed the original podcast or wish to revisit Marco's insights to listen to the full discussion here.
RLA Global's senior advisory team returned to Cyprus this spring for an intensive two-day workshop on a large-scale, multi-dimensional mixed-use development project - one of the most ambitious hospitality and resort projects currently in planning across the Mediterranean. Read more
RLA Global's senior advisory team returned to Cyprus this spring for an intensive two-day workshop on a large-scale, multi-dimensional mixed-use development project - one of the most ambitious hospitality and resort projects currently in planning across the Mediterranean. Read more
In April 2026, RLA Global co-hosted a three-city event series on branded residential development in Prague, Vienna, and Budapest. The roadshow drew developers, investors, and operators from across the region, reflecting growing interest in branded residences as an asset class in Central and Eastern Europe. Read more
In April 2026, RLA Global co-hosted a three-city event series on branded residential development in Prague, Vienna, and Budapest. The roadshow drew developers, investors, and operators from across the region, reflecting growing interest in branded residences as an asset class in Central and Eastern Europe. Read more
Operational audits can be a powerful diagnostic tool for hotel and resort owners seeking to improve property performance. But if done the wrong way, they remain expensive exercises that deliver little value. In this article, we look at what audits should assess, how they should be planned and executed, and how findings can be put to work effectively. Read more
Operational audits can be a powerful diagnostic tool for hotel and resort owners seeking to improve property performance. But if done the wrong way, they remain expensive exercises that deliver little value. In this article, we look at what audits should assess, how they should be planned and executed, and how findings can be put to work effectively. Read more
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