As the hospitality industry continues to expand and embrace new trends such as wellness into longevity and the increasing popularity of branded residences, Marco P. Nijhof's guidance on guest personalization is universal and increasingly pertinent.
In a podcast recorded a year ago, Marco Nijhof, the Chairman of RLA Global, stressed the importance of deeply understanding the values and preferences of guests. He articulated that the future of hospitality revolves around personalization and providing an array of experiences, making his insights as relevant today as they were when first shared.
Marco explained that by embracing the concept that "luxury is available at all budget levels," hotels can distinguish themselves and cater to a wider audience. This approach has become more significant as guest expectations evolve and diversify, making the adaptation of services across the industry a necessity for success.
This valuable discussion, originally shared last year, continues to resonate in today’s dynamic hospitality landscape. We invite those who missed the original podcast or wish to revisit Marco's insights to listen to the full discussion here.
RLA Global attended the 10th R&R Forum in Athens. "We've been part of this journey since the beginning," says Group CEO Roger Allen, "and it's evolved into a leading space for networking and exchanging ideas in our industry." Read more
RLA Global attended the 10th R&R Forum in Athens. "We've been part of this journey since the beginning," says Group CEO Roger Allen, "and it's evolved into a leading space for networking and exchanging ideas in our industry." Read more
New report examines how wellness impacts hotel performance across 12,000+ properties worldwide, with debuting Top 10 country rankings for membership fee and spa treatment revenue, and UAE market spotlight for investors. Read more
New report examines how wellness impacts hotel performance across 12,000+ properties worldwide, with debuting Top 10 country rankings for membership fee and spa treatment revenue, and UAE market spotlight for investors. Read more
Sleep in hospitality is revolutionizing the guest experience. The hotel sleep experience has become a central focus, as modern travelers are willing to pay more for accommodations that enhance their sleep. Hotels that prioritize restorative sleep through innovative technology and environmental design gain lasting competitive advantages. Read more
Sleep in hospitality is revolutionizing the guest experience. The hotel sleep experience has become a central focus, as modern travelers are willing to pay more for accommodations that enhance their sleep. Hotels that prioritize restorative sleep through innovative technology and environmental design gain lasting competitive advantages. Read more
Hotels must come up with new ways to successfully attract and retain employees and boost their appeal to new cohorts of candidates in an ever-intensifying race for skilled workforce. In this article, we examine what difficulties and challenges they need to overcome in the labour market and how they can build resilient and innovative human resources strategies. Read more
Hotels must come up with new ways to successfully attract and retain employees and boost their appeal to new cohorts of candidates in an ever-intensifying race for skilled workforce. In this article, we examine what difficulties and challenges they need to overcome in the labour market and how they can build resilient and innovative human resources strategies. Read more
Sign up for our Newsletter